Return & Refund Policy

Overview

At Theos Shack, we are committed to providing high-quality food delivery services. Our return and refund policy is designed to protect both our customers and our business while ensuring satisfaction with every order.

Refund Eligibility

Refunds will only be provided under the following conditions:

• Valid proof of order cancellation and payment receipt is provided
• Order confirmation documentation is submitted with the refund request
• Refund request is submitted within 24 hours of order delivery
• Payment proof clearly shows the transaction details and amount

Non-Returnable Items

Due to health and safety regulations governing the food industry, all food items are non-returnable. This includes:

• Prepared food and beverages
• Items that have been opened or partially consumed
• Food items stored outside of appropriate temperature conditions

Required Documentation

To process your refund request, please provide:

• Original payment receipt or transaction confirmation
• Order confirmation email or screenshot
• Order number and date of delivery
• Clear description of the issue or reason for cancellation

Refund Processing Timeline

Approved refunds will be processed within 5-7 business days and credited back to the original payment method. The time for the refund to appear in your account may vary depending on your bank or payment provider.

How to Request a Refund

To request a refund:

1. Contact us within 24 hours of order delivery
2. Provide your order number and payment proof
3. Submit all required documentation
4. Await confirmation of your request status

Cancellation vs. Refund

Order Cancellation: If you cancel your order before it is prepared or dispatched, you may be eligible for a full refund upon submission of proof.

Post-Delivery Issues: Refunds for orders already delivered require documented proof of the issue and payment verification.

Contact Us

For questions about our return and refund policy, please visit our website or contact our customer service team. We are here to help resolve any concerns promptly and fairly.